Frequently Asked Questions


New or Existing Customers Info

Q: What are my options regarding methods of payment?
A: Harvest Pure accepts checks, all credit cards and ACH forms of payment. All new accounts are set up as COD – check payment on delivery. Customers may request to have a credit card or banking information securely stored for delivery payment convenience. Customers requesting NET 30 terms must complete a credit application and will be subject to review/approval.

Q: I’m interested in becoming a Harvest Pure customer. How would I gather more information about the products and services Harvest Pure can provide? What should I do first?

A: Please feel free to call 843.724.5551, email: info@harvestpure.com or fill out our Become a Customer form. We’ll assign you a sales representative who will be in contact to answer all your questions.

Q: What are your delivery days and hours?

A: Deliveries are made Monday through Friday from 8am to 5pm (excluding holidays). All requested deliveries outside of normal business hours will be charged a $50 after hour delivery fee. Although we will do our best to accommodate after hour delivery requests, we cannot guarantee it.

Q: How do I place an order and when can I expect it?

A: You may call, text or email your account representative. You may also call the office or submit your order by email: orders@harvestpure.com.

All received orders will be delivered on your scheduled route delivery day. Same day delivery request cutoff time is 9am. All orders received after 9am will be delivered the following day or on the next scheduled route delivery day for your area.

Q: Is there any other information we need to know if we become a customer.

A: Yes, please review our trade terms and conditions.


Equipment or Emergency Service

Q: Is Harvest Pure available for emergencies?
A: Yes. Harvest Pure will periodically inspect, clean and service all fountain and/or bar gun dispensing equipment to ensure perfect year round dispensing. Please contact the office at 843.724.5551 or your account representative during regular business hours if you would like to schedule service or maintenance.

Over and beyond routine maintenance Harvest Pure is available to provide support and an on-site emergency service.

Q: I have an equipment emergency. What do I do?

A: Please refer to our troubleshooting guide here. If these steps do not resolve the problem, please contact your rep or call the office at 843.724.5551 for any service related emergencies.